Refund Policy
A legal disclaimer
Effective Date: 26-Aug-2024
At North Star Strong, we are dedicated to providing you with the best personal training experience. We understand that sometimes things don’t go as planned, and we want to ensure that you have a clear understanding of our refund policy.
Refunds for Purchased Online Packages
Refunds are available only if you cancel your online package within 10 days of purchase. After this period, you may be eligible for a pro-rated refund based on the number of unused sessions.
Subscription Plans
For subscription-based plans, cancellations can be made at any time. However, please note that no refunds will be provided for any completed billing cycles. The subscription will remain active until the end of the current billing period.
No-Shows
If you miss a scheduled session without 24 hours notice, that session will be forfeited, and no refund will be provided. Please ensure to notify us if you need to reschedule or cancel in advance.
Technical Issues
In the event of technical issues affecting your ability to participate in a session, please contact us immediately. We will work with you to reschedule the session or provide an alternative solution.
Refund Processing
Refunds are processed within 15 days of your request. The refund will be issued using the same payment method used for the original purchase.
Contact Us
For any refund requests, cancellations, or questions regarding our return policy, please contact us at northstarstrong@outlook.ca or 289-527-2949.
Policy Changes
We reserve the right to update or modify this policy at any time. Any changes will be communicated to you via email or through our website.
Thank you for choosing North Star Strong. We are committed to helping you achieve your fitness goals and ensuring a positive experience with our personal training services.